Privacy Policy

Last updated: May 18, 2026

Deep Mexico ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you visit www.deepmexico.com or contact us through any of our channels.

1. Who We Are

Business name: Deep Mexico
Address: Chirimoyas 2.6, Col. Los Olivos, Playa del Carmen, Quintana Roo, México
Email: info@deepmexico.com
Phone: +52 984 157 5464

2. What Data We Collect

We may collect the following personal information:

• Contact information: name, email address, and phone number when you submit our contact form or reach out via WhatsApp.
• Usage data: pages visited, time spent on the site, browser type, and device information, collected automatically through cookies and analytics tools.
• Communication data: messages you send us through the contact form, email, or WhatsApp.

3. How We Use Your Data

We use your personal information to:

• Respond to your inquiries and booking requests.
• Provide and confirm diving experiences, courses, and tours.
• Send relevant information about our services if you have requested it.
• Improve our website and marketing campaigns using aggregated analytics data.
• Comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies from the following services:

• Google Analytics (GA4): to understand how visitors interact with our site. Data is anonymized and aggregated.
• Google Ads: to measure the effectiveness of our advertising campaigns and show relevant ads.
• Google Tag Manager: to manage tracking scripts on our website.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data is:

• Your consent, where you have given it (e.g., submitting the contact form).
• Legitimate interests, such as improving our services and communicating with potential customers.
• Performance of a contract, when processing is necessary to fulfill a booking.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Contact inquiries are kept for a maximum of 2 years.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request that we correct inaccurate or incomplete data.
• Deletion: request that we delete your personal data.
• Objection: object to our processing of your data for certain purposes.
• Portability: request that we transfer your data to another organization.

To exercise any of these rights, please contact us at info@deepmexico.com. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites (such as Facebook, Instagram, or WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Deep Mexico
Chirimoyas 2.6, Col. Los Olivos
Playa del Carmen, Quintana Roo, México
info@deepmexico.com
+52 984 157 5464